Terms of service

OVERVIEW

Welcome to Domino Deco. The terms “we”, “us” and “our” refer to Domino Deco SRL. Domino Deco operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a shopping experience (the “Services”). Domino Deco is powered by Shopify, which enables us to provide the Services to you.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority under the laws applicable in your country of residence, or that you otherwise have the legal capacity and authority to use the Services and to place orders through our store.

To use the Services, including browsing our online store or purchasing products or services we offer, you may be asked to provide certain information, such as your name, email address, billing information, payment information, shipping information, or other contact details. You represent and warrant that all information you provide is accurate, current, complete, and lawfully provided, and that you have the right to provide such information.

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account and devices. You are also responsible for all activities conducted through your account, except to the extent resulting from our fault or from circumstances for which you are not responsible under applicable law.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders where permitted by law and where reasonably necessary to protect our business, other customers, or the integrity of the Services.

SECTION 2 - OUR PRODUCTS

We make every effort to display our products and services as accurately as possible in our online store. However, colors, textures, finishes, dimensions, and the general appearance of products may vary depending on screen settings, device configuration, lighting conditions, photographic representation, production tolerances, or the natural characteristics of the materials used.

Many of our products are made to order and may be customized according to the customer’s specifications, including dimensions, finishes, colors, components, or configuration. Product images, descriptions, technical details, measurements, and examples are provided for general presentation purposes and may not constitute a contractual guarantee of an identical final visual appearance in every respect.

We reserve the right, at any time and without prior notice, to modify, update, replace, suspend, or discontinue any product, service, specification, material, feature, or offering, provided that such change shall not affect orders already accepted by us except where necessary due to legal, technical, or supply reasons and in accordance with applicable law.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the selected products or services subject to these Terms of Service.

Domino Deco reserves the right to accept or decline your order, in whole or in part, for any lawful reason, including but not limited to product unavailability, pricing or technical errors, suspected fraud, incomplete or inaccurate information, limitations on quantities available, or inability to process payment or delivery.

Your order is not considered accepted until we confirm it by email or otherwise confirm it through our order processing procedures. An automatically generated order receipt or acknowledgment does not in itself constitute final acceptance of your order.

Unless expressly stated otherwise, we must receive and successfully process your payment before your order is accepted, except where cash on delivery, bank transfer, deferred payment, or another approved method is expressly offered by us.

Please review your order carefully before submitting it. For made-to-order, personalized, or custom-made products, cancellation, withdrawal, or modification may no longer be possible once production, customization, procurement, or preparation has started.

If we do not accept, modify, suspend, or cancel an order, we will attempt to notify you using the contact details provided at the time of the order.

SECTION 4 - PRICES AND BILLING

Prices, discounts, promotions, and product availability are subject to change without notice, except where otherwise required by applicable law.

The price charged for a product or service will be the price in effect at the time the order is placed and as stated in the order confirmation, unless an obvious pricing, typographical, or technical error has occurred.

Unless expressly stated otherwise, posted prices do not include shipping fees, handling charges, customs duties, import charges, taxes payable in another jurisdiction, or similar costs. Such additional charges, where applicable, will be indicated during checkout or otherwise communicated before the order is finalized, insofar as they can reasonably be calculated in advance.

You agree to provide current, complete, and accurate purchase, payment, billing, and account information for all purchases made in our store. You agree to promptly update your information, including your email address, billing details, shipping address, and payment information, so that we can complete your transactions and contact you as needed.

We reserve the right to refuse, limit, or cancel any order if we suspect that incorrect information has been provided, that pricing has been manipulated, or that the order has been placed in breach of these Terms or applicable law.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. Delivery times may vary depending on product availability, order volume, production time, carrier activity, destination, customs procedures, weather conditions, force majeure events, and other circumstances beyond our reasonable control.

Many of our products are manufactured, assembled, finished, or prepared only after the order is placed. For this reason, standard delivery times may differ from those applicable to products that are in stock and ready for immediate dispatch.

We are not liable for delays caused by shipping carriers, customs procedures, third-party logistics providers, force majeure events, public authority actions, supply chain disruptions, or any other events outside our reasonable control, except where liability cannot be excluded under applicable law.

Ownership of the goods shall transfer in accordance with applicable law. The risk of loss of or damage to goods passes to the consumer when the consumer, or a third party indicated by the consumer other than the carrier, acquires physical possession of the goods, except where the consumer has independently arranged transport and the law provides otherwise.

Customers are required to inspect the package, to the extent reasonably possible, at the time of delivery before accepting it. If visible damage to the packaging or shipment is observed, the shipment should not be accepted where possible, and the customer should contact us immediately. Where applicable, claims relating to transport damage may be supported by photographs, delivery notes, damage reports, or carrier documentation.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to all trademarks, logos, trade names, text, images, graphics, product photographs, designs, layouts, videos, software, compilations, product descriptions, technical content, and other materials made available through the Services, are owned by Domino Deco, its affiliates, licensors, or content suppliers and are protected by applicable intellectual property, copyright, trademark, design, and unfair competition laws.

These Terms permit you to use the Services solely for your personal, lawful, and non-commercial use. You must not reproduce, distribute, modify, publish, transmit, display, perform, create derivative works from, scrape, extract, exploit, or otherwise use any material from the Services without our prior written consent, except where such use is expressly permitted by mandatory law.

No right, title, or interest in or to the Services or any content made available through the Services is transferred to you, and all rights not expressly granted are reserved by Domino Deco and its licensors.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools, integrations, plugins, applications, or functionalities offered by third parties as part of the Services or through our website. Such tools are provided “as is” and “as available” without warranties, representations, or conditions of any kind, to the fullest extent permitted by law.

We do not monitor, control, endorse, or guarantee such third-party tools and shall have no liability arising from or relating to your use of them, except where liability cannot be excluded under applicable law.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You are responsible for reviewing and accepting the terms on which such third-party tools are made available.

We may also, in the future, offer new services and/or features through the website, including the release of new tools and resources. Such new features and/or services shall also be subject to these Terms of Service unless otherwise stated.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, applications, services, content, or materials provided by third parties that are not owned or controlled by Domino Deco.

We are not responsible for examining or evaluating the content, accuracy, legality, availability, terms, privacy practices, or suitability of any third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services, except as otherwise required by law.

Any access to or use of third-party websites, services, or materials is at your own risk, and you should carefully review the applicable third-party terms and privacy policies before engaging in any transaction or use.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Domino Deco is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Domino Deco, not with Shopify, unless expressly stated otherwise.

By using the Services, you acknowledge and agree that Shopify provides the technical e-commerce platform and related infrastructure, but is not the seller of the products offered in our store and is not responsible for our products, pricing, fulfillment, warranties, refunds, returns, or customer support obligations.

To the extent permitted by applicable law, and except as may be required by Shopify’s own legal responsibilities, Shopify shall not be responsible for any injury, damage, loss, claim, or dispute arising from transactions between you and Domino Deco.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here: https://dominodeco.com/policies/privacy-policy.

Because the Services are hosted by Shopify, Shopify and certain service providers acting on its behalf may also collect, process, store, or transfer personal information in order to provide, maintain, secure, improve, and support the Services, in accordance with their own policies and applicable law.

By using the Services, you acknowledge that your personal information may be processed by Domino Deco, Shopify, and authorized service providers as necessary for the operation of the store, order fulfillment, payment processing, fraud prevention, analytics, customer service, and legal compliance, subject in all cases to applicable data protection law.

RIGHT OF WITHDRAWAL FOR EU CONSUMERS

If you are a consumer residing in the European Union, and unless an exception applies under applicable law, you have the right to withdraw from a distance contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods. In the case of multiple goods ordered in one order and delivered separately, the withdrawal period will expire 14 days from the day on which you acquire physical possession of the last good.

To exercise the right of withdrawal, you must inform us of your decision by an unequivocal statement sent by email to: office@dominokarnis.hu

You may use the model withdrawal form set out below, but it is not obligatory.

Effects of withdrawal:
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery, except for any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever occurs first, unless applicable law provides otherwise.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods, unless applicable law requires otherwise or we expressly agree otherwise.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions:
The right of withdrawal does not apply, to the extent permitted by applicable law, to:
- goods made to the consumer’s specifications
- clearly personalized products
- custom-made or made-to-order items
- sealed goods which are not suitable for return for health protection or hygiene reasons, if unsealed after delivery
- any other products or situations for which the right of withdrawal is excluded under mandatory law

RETURNS

We accept returns only in accordance with applicable law.

For standard, non-customized products, returns may be accepted within 14 days of delivery, provided that the items are unused beyond the extent necessary to inspect them, are in their original condition, and, where reasonably possible, are returned in their original packaging together with all included accessories, instructions, or components.

Custom-made, personalized, or made-to-order products cannot be returned unless they are defective, damaged, or not in conformity with the order or with mandatory legal requirements.

If a product is defective, damaged, or not in conformity with the order, please contact us immediately at office@dominokarnis.hu and provide a description of the issue together with photographs or other relevant evidence, where possible.

Refunds, where due, will be processed after we receive and inspect the returned goods, or after sufficient proof of return has been provided, in accordance with applicable law.

We reserve the right to refuse returns that do not meet these conditions, to the extent permitted by law.

MODEL WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract)

To: Domino Deco SRL
Email: office@dominokarnis.hu

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:

SECTION 11 - FEEDBACK

If you submit ideas, suggestions, proposals, reviews, testimonials, comments, or other feedback to us, whether online, by email, through customer service, or otherwise, you grant us a non-exclusive, worldwide, royalty-free, transferable right to use, reproduce, publish, translate, adapt, store, display, and distribute such feedback for the purpose of operating, improving, marketing, and promoting our Services, products, and customer experience, subject always to applicable law.

You represent and warrant that your feedback does not violate the rights of any third party, including intellectual property, privacy, personality, or confidentiality rights, and does not contain unlawful, abusive, defamatory, misleading, infringing, discriminatory, or otherwise objectionable material.

We may, but are not obligated to, monitor, review, edit, refuse, or remove feedback that we consider, in our reasonable discretion, to be unlawful, offensive, misleading, infringing, or otherwise inappropriate.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, omissions, or outdated information relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, stock levels, technical specifications, or availability.

We reserve the right to correct any such errors, inaccuracies, or omissions, and to change, update, or cancel orders if any information on the Services or in any related website is inaccurate at any time and without prior notice, including after you have submitted your order, provided that such action is taken in accordance with applicable law.

Nothing in this section limits any mandatory rights available to consumers under applicable consumer protection law.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes and in accordance with these Terms of Service.

You may not use the Services:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any applicable local, national, or international law, regulation, or court order;
(d) to infringe or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, threaten, or discriminate against any person;
(f) to submit false, misleading, or fraudulent information;
(g) to upload, transmit, or distribute malicious code, viruses, worms, ransomware, spyware, or any other harmful software;
(h) to interfere with or circumvent the security features or proper working of the Services or of any related website, application, network, or platform;
(i) to collect, harvest, track, or process the personal information of others without lawful basis or authorization;
(j) to spam, phish, scrape, crawl, mirror, frame, or otherwise misuse the Services;
(k) to use the Services in a way that could damage, disable, overburden, or impair our systems or those of our service providers.

We reserve the right to suspend, restrict, or terminate your access to the Services if you violate these Terms or applicable law, or if your use of the Services threatens the security, integrity, or availability of the Services.

SECTION 14 - AGENTS

This section applies if you use, allow, enable, authorize, or cause the deployment of any automated software, bot, crawler, script, scraper, artificial intelligence agent, or similar technology to access, use, or interact with the Services.

No such agent may access or interact with the Services in a misleading, harmful, deceptive, abusive, excessive, unauthorized, or technically disruptive manner.

You must not use any automated means to extract data, monitor content, place orders, test vulnerabilities, interfere with website functionality, bypass technical protections, or engage in conduct that imposes an unreasonable load on the Services without our prior written consent.

We may limit, block, suspend, or restrict the access of any agent or related user to the Services at any time, including through technical measures, rate limits, access controls, IP blocking, CAPTCHA, authentication requirements, or legal action where appropriate.

SECTION 15 - TERMINATION

We may terminate this agreement or suspend or terminate your access to the Services at any time, without prior notice where permitted by law, if we reasonably believe that you have violated these Terms, applicable law, or the rights of any third party, or if such action is necessary to protect our legitimate interests, systems, business operations, customers, or legal position.

Upon termination, your right to use the Services will immediately cease, and we may deactivate or delete your account and related data as permitted or required by applicable law, subject to any legal retention obligations.

Any provisions of these Terms that by their nature should survive termination, including but not limited to provisions relating to intellectual property, feedback, liability, indemnification, governing law, jurisdiction, and payment obligations, shall remain in effect after termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented on or through the Services is made available for general information purposes only. While we make reasonable efforts to keep the information accurate and up to date, we do not warrant that the information is complete, accurate, reliable, current, or error-free.

Except as expressly stated by Domino Deco and to the fullest extent permitted by applicable law, the Services and all products offered through the Services are provided “as is” and “as available”, without warranties, representations, conditions, or guarantees of any kind, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, compatibility, quiet enjoyment, or non-infringement.

Nothing in these Terms excludes, limits, or affects any warranty, statutory guarantee, legal conformity right, or other consumer right that cannot lawfully be excluded or limited under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Domino Deco, its affiliates, directors, officers, employees, agents, contractors, suppliers, service providers, licensors, and representatives shall not be liable for any indirect, incidental, punitive, exemplary, special, or consequential damages, including loss of profits, loss of revenue, loss of savings, loss of business opportunity, loss of data, or business interruption, arising out of or in connection with your use of, or inability to use, the Services or any products purchased through the Services.

To the extent permitted by law, our total liability for any claim arising out of or relating to the Services or products purchased through the Services shall be limited to the amount paid by you for the specific product or service giving rise to the claim, except where a different limit is required by mandatory law.

Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, gross negligence where such limitation is prohibited, or any liability that cannot be excluded or limited under applicable law, including mandatory consumer protection legislation.

SECTION 18 - INDEMNIFICATION

You agree, to the fullest extent permitted by law, to indemnify, defend, and hold harmless Domino Deco, its affiliates, officers, directors, employees, agents, contractors, licensors, service providers, and representatives from and against any claim, demand, action, proceeding, liability, damage, loss, cost, or expense, including reasonable legal fees, arising out of or connected with:
(a) your breach of these Terms;
(b) your misuse of the Services;
(c) your violation of any applicable law or regulation; or
(d) your infringement of any third-party right.

This section shall not apply to consumers to the extent that such indemnification would be prohibited or limited under mandatory applicable law.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined by a court or competent authority to be unlawful, invalid, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity, legality, and enforceability of the remaining provisions, which shall remain in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

The failure of Domino Deco to exercise, delay in exercising, or partially exercise any right, remedy, or provision of these Terms shall not constitute a waiver of such right, remedy, or provision, nor shall it prevent any future exercise thereof.

These Terms of Service, together with our Privacy Policy, Return Policy, and any other policies, notices, or operating rules posted by us on this site, constitute the entire agreement and understanding between you and us regarding the use of the Services and any purchases made through the Services, and they supersede all prior or contemporaneous communications, proposals, negotiations, understandings, and agreements, whether oral or written, relating to the same subject matter.

In the event of any inconsistency between these Terms and any other policy published on our website, these Terms shall prevail unless expressly stated otherwise.

SECTION 21 - ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, subcontract, delegate, or otherwise dispose of these Terms and any of our rights or obligations under them, in whole or in part, without prior notice, to the extent permitted by law, including in connection with a merger, acquisition, corporate restructuring, sale of assets, change of control, or internal group reorganization, provided that such transfer shall not reduce any mandatory consumer protection rights available to you under applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Romania.

If you are a consumer residing in another member state of the European Union, you will also benefit from any mandatory provisions of the law of your country of habitual residence that cannot be derogated from by agreement.

Any disputes arising out of or in connection with these Terms or the use of the Services shall be subject to the jurisdiction of the competent courts of Romania, except where mandatory consumer protection rules provide that you may bring proceedings in the courts of your country of residence or require another competent forum.

ALTERNATIVE DISPUTE RESOLUTION

Consumers may have access to alternative dispute resolution mechanisms in accordance with applicable Romanian and European Union law.

Domino Deco is not obliged to participate in alternative dispute resolution proceedings before a consumer arbitration board, unless otherwise required by applicable law, but may choose to do so on a case-by-case basis.

SECTION 23 - HEADINGS

The headings and section titles used in these Terms are included for convenience and reference only and shall not limit, affect, modify, or otherwise influence the interpretation of these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, revise, or replace any part of these Terms of Service by posting updates or revised versions on our website. Where required by applicable law, we will take reasonable steps to notify users of material changes.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes, to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms of Service, your order, our products, returns, complaints, or any other customer service matter should be sent to us using the contact details below:

Domino Deco SRL
Str. Jókai Mór 21/C
520046 Sfântu Gheorghe
Covasna, Romania

Email: office@dominokarnis.hu
Phone: +36 21 211 1488

Company registration number: J14/611/2006
VAT number: RO20250931